Privacy Policy


Our website address is:

Which personal data are processed?

  • name, phone number and e-mail address;

  • delivery address;

  • bank account number;

  • cost of goods and services and data related to payments (purchase history);

  • customer support data;

  • IP address.

For which purposes are personal data processed?

Personal data is used to manage the customer’s orders and to deliver goods. Purchase history data (date of purchase, goods, quantity, customer data) are used to put together an overview of the goods and services purchased, to analyse customer preferences and, among other things, for the purposes of resolving consumer disputes. The bank account number is used to reimburse payments to the customer. Personal data such as the e-mail address, telephone number and name of the customer are processed to handle any issues relating to the provision of goods and services (customer support). E-mail is also used in order to forward invoices and the telephone number is used to notify the customer about their goods arriving in the parcel locker. The IP address or other online identifiers of users of the online shop are processed for the provision of the online shop as an information society service and for web use statistics.

Legal basis

The purpose of processing personal data is to fulfil the agreement entered into with the customer (managing the customer’s orders, delivery, returning goods and reimbursing payments). Personal data are processed in order to fulfil legal obligations (e.g. for accounting).

The processing of personal data, i.e. the collection of purchase history, is necessary to resolve possible consumer disputes and is deleted after 1 year

Recipients of personal data

Name, telephone number and e-mail address are forwarded to the transport service provider selected by the customer. If the goods are delivered by a courier, the customer’s contact details, as well as their address, are forwarded to the courier.

If an outside service provider handles the accounting for the online shop, the personal data is forwarded to that service provider to perform the accounting operations.

Personal data may be forwarded to IT service providers if this is needed to ensure the functionality of the online shop or to host data.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Purchases made through the websait and under this Sale Terms are subject to Estonia Law.

Security and access to data

We always do our best to make sure all your Personal Data and information you provide us is securely protected. Our page is protected by SSL technology.

Personal data can be accessed by the staff of the online shop in order to resolve technical issues related to the use of the online shop and to provide customer support.

The online shop applies the relevant physical, organisational and IT security measures in order to protect personal data from accidental or unlawful destruction, loss, amendment or unauthorised access and disclosure.

Personal data are forwarded to processors (e.g. the transport service provider and data hosts) on the basis of contracts between the online shop and processors. Upon processing data, the processors are obliged to ensure the relevant safeguards in accordance with article 28 of the GDPR.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Access to and rectification of personal data

Personal data can be accessed and rectified via the customer support If the request to access personal data has been submitted electronically, the information will also be provided via commonly used electronic means.

Withdrawal of consent

If personal data are processed with the customer’s consent, the customer has the right to withdraw their consent by making relevant changes in the user account’s settings or by notifying customer support via e-mail.


Personal data is deleted when the order is fulfilled, except for the personal data (purchase history) which are necessary for accounting or to resolve consumer disputes.

In the event of disputes regarding payments and consumer disputes, personal data are stored until the claim is settled or the limitation period expires.

The personal data in original accounting documents is stored for seven years.


If the data are incorrect, incomplete or processed unlawfully, the customer has the right to request the restriction of the processing of their personal data.


The customer has the right to submit objections regarding the processing of their personal data if they have a reason to believe that there is no legal basis to process their personal data.


For the erasure of personal data, customer support should be contacted by e-mail. Requests for erasure are responded to within one month and the period of erasure is specified. The response to the request will also indicate which personal data will not be erased, on which legal basis and why.

Direct marketing messages

We are not using personal information for direct marketing

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail:

Allik Otepää OY

Õnne 26-10

Tartu 50114


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