Terms of sale
The owner of the online shop margeallik.ee (hereinafter referred to as the online shop) is Allik Otepää OY (registry code 11006247), located at Tartu, Estonia.
Term of sales contract and information about goods and prices
The sales terms apply to purchasing goods from the online shop.
The prices of the products sold in the online shop are indicated next to the products. A fee for delivery of the goods is added to the price.
The fee for delivery of the goods depends on the location of the buyer and the delivery method. The delivery fee is displayed to the buyer when the order is placed.
Information about the goods is provided in the online shop next to the goods.
Placing an order
To order goods, the requested goods should be added to the shopping cart. To finalise the order, the required data fields should be filled in and a suitable means of delivery chosen. The total price is then displayed on the screen, which can be paid via a bank link or using another payment solution.
The contract enters into force after the amount subject to payment has been credited to the bank account of the online shop. If it is not possible to deliver the ordered goods due to lack of stock or another reason, the buyer will be notified as soon as possible and the cost paid (including delivery fees) will be refunded usually within 1-2 working days.
Depending on the method of payment, the refund may take up to seven working days.
Delivery and shipping costs
Goods are delivered to the following countries: __________
The delivery cost of the goods is borne by the buyer and the respective price information is displayed next to the delivery method.
All products are shipped from Estonia, Europe.
Packages sent to Estonia, Latvia, Lithuania and Finland will normally arrive at the location specified by the buyer within 2-7 working days of entry into force of the sales contract. Rest of the EU, goods are usually delivered within 4-10 calendar days. Rest of the world – up to 10 business days. In exceptional cases, the goods may be delivered within a time frame of up to 30 calendar days. If the online shop has notified the buyer of delivery issues and a term exceeding 30 calendar days on their website or in the order confirmation, the term specified by the online shop applies.
Please see the shipping costs below:
|
Country |
Delivery type |
|
|
Estonia |
All parcel machines |
Free |
|
Latvia, Lithuania |
Omniva parcel machines or Omniva international standard parcel. |
8,00 € |
|
Rest of the countries |
Omniva international standard parcel. (You usually have to go to the local post office to pick up the package yourself, or it will be delivered to the person at the address given in your order. This depends on local postal regulations. When ordering, make sure that the recipient’s information is correct and the destination is reliable. We are not responsible for the operation of the local postal service in your country. |
8,00 € |
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract entered into with the online shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
To exercise the 14-day right of withdrawal, the buyer may not use the ordered goods in any other way than is necessary in order to examine the nature, properties and functioning of the goods in the same way the buyer would be allowed to test the goods in a physical shop.
If the products have been used in any other way than is necessary for the nature, characteristics or functionality of the goods or they have wear marks, the online shop has the right to reduce the refundable amount in accordance with the decrease in value of the goods.
In order to return the goods, the buyer should submit a withdrawal application and send it via e-mail no later than 14 days of receiving the goods. When emailing us, please state your order number, your reason for return and if a refund or exchange is preferred. Please inform us about your return within 14 days from delivery.
All goods have to be in their original packaging and have original labelling on them. We do not accept returns with removed labels. Products are to be returned in original condition in original, undamaged packaging with price stickers, hang tags etc still attached. Goods should be packaged so they do not deform in transit.
For returning (if applicable) send your items to: Õnne 26-10, 50114 Tartu, Estonia
The costs of returning the goods will be borne by the buyer, unless the reason for return is the fact that the item being returned does not correspond to what was ordered (e.g. an incorrect or defective item).
The buyer should return the goods within 14 days of submitting their application to do so or provide proof that the goods have been handed over to the carrier within that period.
Having received the returned goods, the online shop refunds the buyer any amounts received from the buyer on the basis of the contract immediately but no later than within 14 days of receiving the application for withdrawal.
The online shop may refuse to process the refund until it receives the item that is the object of the contract or until the buyer submits proof that the item has been sent back, whichever happens first.
If the postal authority returns the parcel to the sender due to circumstances caused by the recipient (it was not possible to deliver the package, the recipient did not show up to pick up the package, etc.), the online store is not obliged to return the shipping fee to the recipient and has the right to deduct the return fee requested by the postal authority from the returned amount.
The online shop has the right to withdraw from the sales transaction and request that the goods be returned by the buyer if the marked price of the goods in the online shop is significantly lower than the market price of the goods due to an error.
Faulty goods
Goods are faulty if they are received damaged or where a manufacturing fault occurs. In the event of a defect, the buyer has the right to contact the online shop no later than within two months by sending an e-mail to info@margeallik.ee
The online shop is not liable for defects that have occurred due to the consumer’s action or inaction (incorrect use, an accident, etc.) after the goods were delivered or in the case of normal wear and tear caused by normal use of the item. If the goods purchased in the online shop have defects for which the online shop is liable, the online shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online shop will refund all fees incurred under the sales contract to the buyer. The online shop responds to the consumer’s complaint within 15 days in writing or in a format that can be reproduced in writing.
Colours
We have made every effort to display the colours of our products as accurately as possible. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
Governing law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Republic of Estonia.
All the disputes between you and Allik Otepää OY regarding ordering and buying products from us are to be resolved by negotiations. Should the compromise not be reached, you have the right to turn to Estonian Customer Protection Department or Tartu Maakohus (Tartu County Court) in order to protect your rights. The Parties shall rely upon the applicable legislative acts of Republic of Estonia while resolving disputes.
Changes to terms of service
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.